Our warranty only covers Suki Co claw clips purchased directly from our website (sukico.com.au) or from an authorized Suki Co retailer.

Clips are eligible for replacement if they break, crack, or snap due to regular use, or if any quality-related issues arise that prevent them from being used as intended.

Please note — minor variations in color, pattern, or texture are part of the natural charm of our handmade acetate pieces and aren't considered faults.

The warranty does not cover loss or theft. It also doesn't cover spring rust or corrosion caused by wearing your clip in water (e.g. showering, swimming) — we don't recommend wearing your Suki Co clip in water, as the metal springs are not waterproof.

If your original colorway is no longer available, you can select another color in the same style for your replacement. Each clip is eligible for one complimentary replacement under the warranty period.

💌 How to Request a Replacement

Email us at support@sukico.com.au with the subject line:
Warranty Replacement Request – Order #______

Include your order number, name, shipping address, the clip name and colorway, and a short note explaining the issue.

Attach clear photos of the clip showing its condition.

Please allow up to 3 business days for our team to review your request and get back to you with next steps.