Privacy policy
<style>
.suki-returns {
background: #FDFAF5;
padding: 60px 24px;
text-align: center;
font-family: 'DM Sans', sans-serif;
color: #3D1F0F;
}
.suki-returns .returns-inner {
max-width: 640px;
margin: 0 auto;
}
.suki-returns .returns-eyebrow {
font-family: 'Tenor Sans', sans-serif;
font-size: 12px;
letter-spacing: 2.5px;
text-transform: uppercase;
color: #C4849A;
margin-bottom: 14px;
}
.suki-returns h2 {
font-family: 'Fraunces', serif;
font-style: italic;
font-weight: 300;
font-size: 34px;
margin: 0 0 40px;
color: #3D1F0F;
}
.suki-returns h3 {
font-family: 'Tenor Sans', sans-serif;
font-size: 13px;
letter-spacing: 2px;
text-transform: uppercase;
color: #3D1F0F;
margin: 40px 0 14px;
}
.suki-returns h3:first-of-type {
margin-top: 0;
}
.suki-returns p {
font-size: 15px;
line-height: 1.8;
margin: 0 0 16px;
}
.suki-returns a {
color: #3D1F0F;
text-decoration: underline;
}
@media (max-width: 749px) {
.suki-returns {
padding: 44px 20px;
}
.suki-returns h2 {
font-size: 28px;
}
}
</style>
<div class="suki-returns">
<div class="returns-inner">
<div class="returns-eyebrow">Suki Co</div>
<h2>Returns & Exchanges</h2>
<h3>Changed Your Mind?</h3>
<p>No worries. We accept returns within 14 days of your purchase date. Email us at <a href="mailto:support@sukico.com.au">support@sukico.com.au</a> with your order number and we'll get the process started.</p>
<h3>Want to Exchange for a Different Piece?</h3>
<p>Of course! Send us an email and we'll walk you through it. Just note that for change of mind exchanges, return postage and reshipment of your new piece are at your cost.</p>
<h3>Arrived Damaged?</h3>
<p>We've got you. Email us your order number with clear photos and video of the damage, and we'll sort a replacement as soon as possible.</p>
<h3>Our 12 Month Warranty</h3>
<p>Every clip is covered by our 12 month warranty. If your clip is damaged within 12 months of purchase, email us at <a href="mailto:support@sukico.com.au">support@sukico.com.au</a> and we'll make it right.</p>
<h3>Quality Promise</h3>
<p>Every Suki Co piece is carefully checked before it leaves our hands. If something's slipped through with a transit or manufacturing issue, let us know and we'll fix it.</p>
<h3>Think Your Parcel Is Lost?</h3>
<p>First, check your tracking and contact the courier linked to your tracking number, as parcels in transit are in their care. If they can't locate it, get in touch with us and we'll help investigate.</p>
<h3>Questions?</h3>
<p>Email <a href="mailto:support@sukico.com.au">support@sukico.com.au</a> and we're happy to help.</p>
</div>
</div>Same styling as the warranty block so the two pages match: cream background, mauve eyebrow, Fraunces italic heading, Tenor Sans section headers, DM Sans body. Paste into a Custom Liquid section on the returns page.
<style>
.suki-returns {
background: #FFFFFF;
padding: 60px 24px;
text-align: center;
font-family: 'DM Sans', sans-serif;
color: #3D1F0F;
}
.suki-returns .returns-inner {
max-width: 640px;
margin: 0 auto;
}
.suki-returns .returns-eyebrow {
font-family: 'Tenor Sans', sans-serif;
font-size: 12px;
letter-spacing: 2.5px;
text-transform: uppercase;
color: #C4849A;
margin-bottom: 14px;
}
.suki-returns h2 {
font-family: 'Fraunces', serif;
font-style: italic;
font-weight: 300;
font-size: 34px;
margin: 0 0 40px;
color: #3D1F0F;
}
.suki-returns h3 {
font-family: 'Tenor Sans', sans-serif;
font-size: 13px;
letter-spacing: 2px;
text-transform: uppercase;
color: #3D1F0F;
margin: 40px 0 14px;
}
.suki-returns h3:first-of-type {
margin-top: 0;
}
.suki-returns p {
font-size: 15px;
line-height: 1.8;
margin: 0 0 16px;
}
.suki-returns a {
color: #3D1F0F;
text-decoration: underline;
}
@media (max-width: 749px) {
.suki-returns {
padding: 44px 20px;
}
.suki-returns h2 {
font-size: 28px;
}
}
</style>
<div class="suki-returns">
<div class="returns-inner">
<div class="returns-eyebrow">Suki Co</div>
<h2>Returns & Exchanges</h2>
<h3>Changed Your Mind?</h3>
<p>No worries. We accept returns within 14 days of your purchase date. Email us at <a href="mailto:support@sukico.com.au">support@sukico.com.au</a> with your order number and we'll get the process started.</p>
<h3>Want to Exchange for a Different Piece?</h3>
<p>Of course! Send us an email and we'll walk you through it. Just note that for change of mind exchanges, return postage and reshipment of your new piece are at your cost.</p>
<h3>Arrived Damaged?</h3>
<p>We've got you. Email us your order number with clear photos and video of the damage, and we'll sort a replacement as soon as possible.</p>
<h3>Our 12 Month Warranty</h3>
<p>Every clip is covered by our 12 month warranty. If your clip is damaged within 12 months of purchase, email us at <a href="mailto:support@sukico.com.au">support@sukico.com.au</a> and we'll make it right.</p>
<h3>Quality Promise</h3>
<p>Every Suki Co piece is carefully checked before it leaves our hands. If something's slipped through with a transit or manufacturing issue, let us know and we'll fix it.</p>
<h3>Think Your Parcel Is Lost?</h3>
<p>First, check your tracking and contact the courier linked to your tracking number, as parcels in transit are in their care. If they can't locate it, get in touch with us and we'll help investigate.</p>
<h3>Questions?</h3>
<p>Email <a href="mailto:support@sukico.com.au">support@sukico.com.au</a> and we're happy to help.</p>
</div>
</div>Background is now white. Want the warranty block switched to white too so they match?
<style>
.suki-warranty {
background: #FFFFFF;
padding: 60px 24px;
text-align: center;
font-family: 'DM Sans', sans-serif;
color: #3D1F0F;
}
.suki-warranty .warranty-inner {
max-width: 640px;
margin: 0 auto;
}
.suki-warranty .warranty-eyebrow {
font-family: 'Tenor Sans', sans-serif;
font-size: 12px;
letter-spacing: 2.5px;
text-transform: uppercase;
color: #C4849A;
margin-bottom: 14px;
}
.suki-warranty h2 {
font-family: 'Fraunces', serif;
font-style: italic;
font-weight: 300;
font-size: 34px;
margin: 0 0 20px;
color: #3D1F0F;
}
.suki-warranty .warranty-lead {
font-size: 16px;
line-height: 1.7;
margin-bottom: 40px;
}
.suki-warranty h3 {
font-family: 'Tenor Sans', sans-serif;
font-size: 13px;
letter-spacing: 2px;
text-transform: uppercase;
color: #3D1F0F;
margin: 40px 0 18px;
}
.suki-warranty p {
font-size: 15px;
line-height: 1.8;
margin: 0 0 16px;
}
.suki-warranty .warranty-subject {
font-weight: 600;
background: #F5F0E8;
display: inline-block;
padding: 10px 20px;
border-radius: 6px;
margin: 4px 0 16px;
font-size: 15px;
}
.suki-warranty a {
color: #3D1F0F;
text-decoration: underline;
}
@media (max-width: 749px) {
.suki-warranty {
padding: 44px 20px;
}
.suki-warranty h2 {
font-size: 28px;
}
}
</style>
<div class="suki-warranty">
<div class="warranty-inner">
<div class="warranty-eyebrow">Suki Warranty Guarantee</div>
<h2>Covered for 12 months</h2>
<p class="warranty-lead">Every Suki Co claw clip is covered by our 12 month warranty. If your clip breaks, cracks, or snaps through regular use, we'll replace it free of charge. One complimentary replacement per clip.</p>
<h3>A Few Things to Know</h3>
<p>The warranty covers clips purchased from sukico.com.au or an authorised Suki Co retailer.</p>
<p>Minor variations in colour, pattern, or texture are part of the charm of handmade acetate and aren't considered faults.</p>
<p>Loss, theft, and water damage aren't covered. The metal springs aren't waterproof, so we don't recommend wearing your clip in the shower or pool.</p>
<p>If your original colourway has sold out, you can choose another colour in the same style.</p>
<h3>How to Request a Replacement</h3>
<p>Email <a href="mailto:support@sukico.com.au">support@sukico.com.au</a> with the subject line:</p>
<div class="warranty-subject">Warranty Replacement Request – Order #______</div>
<p>Include your order number, name, shipping address, clip name and colourway, a short note about the issue, and clear photos of the clip.</p>
<p>We'll review your request and get back to you within 3 business days.</p>
</div>
</div>Done — white background. I left the subject line pill in cream (#F5F0E8) since it still pops nicely against the white, but let me know if you'd rather it another colour.
Privacy policy Last updated: October 21, 2025 Suki Co operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Suki Co is powered by Shopify, which
PASTED
Good call on the address — you don't need to publish a street address, an email contact is fine (though if you ever want one, a PO box is a good middle ground). Here's the Australianised version:
Privacy Policy
Last updated: July 2026
Suki Co operates this store and website, including all related content, features, tools, products and services (the "Services"), to provide you with a curated shopping experience. Suki Co is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, hold and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Services, you acknowledge that you have read this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies to the handling of your personal information.
Personal information we collect
"Personal information" means information that identifies you or can reasonably be linked to you. Depending on how you interact with the Services, we may collect:
Contact details, including your name, billing and shipping address, phone number and email address.
Payment information, including payment card details, transaction details and payment confirmations. Payment card details are processed securely by our payment providers and are not stored by us.
Account information, including your username, password, preferences and settings.
Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your past orders.
Communications, including any information you send us, such as customer support enquiries or reviews.
Device and usage information, including your device, browser, IP address, and how you interact with the Services, collected through cookies and similar technologies.
How we collect personal information
We collect personal information directly from you (when you create an account, place an order, or contact us), automatically through the Services (via cookies and similar technologies), and from our service providers and partners who collect or process it on our behalf.
How we use your personal information
We use your personal information to:
Provide the Services, including processing payments, fulfilling and shipping orders, managing your account, facilitating returns and exchanges, enabling reviews, and personalising your shopping experience.
Send marketing communications, such as emails about new products, offers and promotions. You can unsubscribe at any time using the link in our emails.
Keep the Services secure, including authenticating accounts, providing secure payments, and detecting and preventing fraud or malicious activity.
Communicate with you, including providing customer support and responding to your enquiries.
Meet our legal obligations, including complying with applicable laws and responding to lawful requests from regulators or law enforcement.
How we disclose personal information
We may disclose your personal information to:
Shopify and other service providers who perform services on our behalf, such as payment processing, shipping and fulfilment, data analytics, customer support and cloud storage.
Marketing and advertising partners, such as platforms we use to show you relevant advertising based on your activity. These partners handle your information under their own privacy policies.
Third parties where you direct or consent to the disclosure, such as shipping carriers delivering your order.
Others where required or authorised by law, including in connection with a business sale or restructure, legal proceedings, or to protect our rights and the rights of others.
We do not sell your personal information.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve them. Information you submit may be shared with Shopify and stored on servers located outside Australia. We also use certain Shopify enhanced features that draw on data from your interactions with our store, other merchants, and Shopify — for these features, Shopify is responsible for the processing of your personal information. To learn more, visit the Shopify Consumer Privacy Policy at privacy.shopify.com.
Overseas disclosure
Some of our service providers, including Shopify, are located or store data outside Australia (including in the United States). Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.
Third-party websites and links
The Services may link to websites operated by third parties. We are not responsible for the privacy practices of those sites, so please review their policies before providing any personal information. Anything you share on public platforms, including social media, may be viewable by others.
Children
The Services are not intended for use by children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with their personal information, please contact us and we will delete it.
Security and retention
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure, so we can't guarantee absolute security. We retain personal information only as long as needed to provide the Services, comply with our legal obligations, resolve disputes and enforce our agreements.
Access, correction and your choices
Under the Privacy Act, you have the right to request access to the personal information we hold about you and to ask us to correct it if it's inaccurate, out of date or incomplete. To make a request, email us at support@sukico.com.au. We may need to verify your identity before processing your request, and we'll respond within a reasonable time.
You can opt out of marketing emails at any time using the unsubscribe link in any email. We may still send you non-promotional emails about your account or orders.
Complaints
If you have a concern about how we've handled your personal information, please contact us first at support@sukico.com.au and we'll do our best to resolve it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We'll post the revised version on this page and update the "Last updated" date above.
Contact
Questions about this Privacy Policy or your personal information? Email us at support@sukico.com.au.